Returns & Refunds Policy

At Natley & Co, we take great pride in the quality of our consultations and handcrafted products. Your satisfaction is important to us, and we’re here to help if something isn’t quite right.

Change of Mind

We do not offer returns, exchanges, or refunds for change-of-mind purchases. Please review product descriptions carefully before placing your order.

Damaged or Faulty Products

If your product arrives damaged, faulty, or incorrect, please don't hesitate to contact us within 7 days of delivery at natleyandco@gmail.com with your order number and clear photos of the issue.

Where a claim is approved, we will provide either:

A replacement item, or
A credit note equal to the product value, valid for 6 months from the date of issue.

Consultations

Consultation fees are non-refundable once the service has been completed. If you need to reschedule, please provide at least 24 hours’ notice to avoid a cancellation fee.

Our Commitment

We are committed to ensuring every product and service from Natley & Co is delivered with care and integrity. If you experience an issue, please reach out so we can assist you promptly.